Frequently Asked Questions
Everything you need to know about your equestrian and fashion orders.
How long does shipping typically take?
Standard shipping usually takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your riding gear or apparel sooner.
What is your return policy for apparel and footwear?
Items must be returned in original, unworn condition with tags attached within 30 days of purchase. Please note that certain safety items like helmets may have specific return restrictions.
How do I determine the correct size for boots and clothing?
We provide detailed size charts on every product page. If you are between sizes, we generally recommend sizing up for riding boots to ensure comfort during active use.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and order weight.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.